ASSOCIATE - CUSTOMER CARE (NON-VOICE)

Associate - Customer Care (Non-Voice) A Comprehensive Guide to Admission, Eligibility, Selection Criteria, and Career Opportunities

In today's digital age, the customer is the king, and companies are constantly seeking ways to keep their customers satisfied. One way to achieve this is through customer care, a vital component of any business. The role of an associate-customer care (non-voice) is a crucial one as they handle customer queries, complaints, and grievances. This article provides an in-depth guide to becoming an associate-customer care (non-voice), covering the highlights of the job, entrance exams, admissions, eligibility, selection criteria, how to apply, application process, fee, syllabus, salary, and jobs, career opportunities.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Highlights of the Job

An associate-customer care (non-voice) is responsible for providing customer support through various channels such as email, chat, or social media. The job involves handling customer queries, complaints, and grievances and providing timely and satisfactory solutions. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills. As a non-voice associate, the job involves only written communication with customers, which means that verbal communication skills are not mandatory.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Entrance Exams

To become an associate-customer care (non-voice), one needs to clear the entrance exam conducted by various companies offering such positions. These exams are designed to test the candidate's communication skills, logical reasoning, and problem-solving abilities. Some of the companies that offer associate-customer care (non-voice) positions are Wipro, Amazon, and HCL.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Admission and Eligibility

To be eligible for the associate-customer care (non-voice) position, candidates must have a bachelor's degree in any field. However, some companies may accept candidates with a diploma or a certification course in customer care. Candidates must also have excellent written communication skills and problem-solving abilities.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Selection Criteria

The selection process for the associate-customer care (non-voice) position usually involves a written test, a group discussion, and a personal interview. The written test assesses the candidate's communication skills, logical reasoning, and problem-solving abilities. The group discussion assesses the candidate's ability to work in a team and their communication skills. The personal interview assesses the candidate's knowledge of the job profile, their motivation to work in the field, and their personal attributes.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) How to Apply and Application Process

To apply for the associate-customer care (non-voice) position, candidates need to visit the websites of the companies offering such positions and fill out the online application form. The application process usually involves submitting personal details, educational qualifications, and work experience, if any. Some companies may also ask for a cover letter, stating why the candidate is interested in the job and why they are suitable for the position.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Fee and Syllabus

There is no fee for applying for the associate-customer care (non-voice) position. The syllabus for the entrance exam usually includes topics such as verbal and written communication, logical reasoning, problem-solving, and customer service.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Salary and Jobs

The salary for an associate-customer care (non-voice) position varies depending on the company and the location. The starting salary for freshers ranges from INR 2.5 lakhs to INR 4 lakhs per annum. With experience, the salary can go up to INR 6-7 lakhs per annum. The job prospects for associate-customer care (non-voice) are excellent, with many companies offering such positions. The job provides excellent opportunities for career growth and learning.

ASSOCIATE - CUSTOMER CARE (NON-VOICE) Career Opportunities

The associate-customer care (non-voice) position provides excellent opportunities for career growth and learning