Diploma in Customer Relationship Management is diploma level course. The duration of this course is generally 1-year and its syllabus is divide in 2 semester. And it provide on part time basis by various institute. To address the magnification in service industry and the need for leadership skills in services marketing and managing the customer supplier relationship is the aim of this course. The program syllabus is designed to equip candidates with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, service design and service quality management. It is career presenting in nature and provide many job scopes for candidates after its successful completion. This course is being offered by various college and universities in their campus in the country.
Career Opportunities in Diploma in Customer Relationship Management:
Manager-Client Servicing
Customer Relationship Manager
CRM Specialist
Relationship Manager
Product Manager